This learning activity should enable the participate to identify who the customer is, demonstrate good customer service, and discuss the steps of service recovery. Download now. For permission to use or reproduce this tool in full or in part, please complete a permissions form.
(OEI-02-20-00490) This data snapshot showed the devastating impact of the COVID-19 pandemic on Medicare beneficiaries in U.S. nursing homes in 2020. It provides objective, standardized data based on Medicare claims for beneficiaries in nursing homes throughout the country. Until this data snapshot, data on the number of nursing home residents …
One of a nursing student’s most exciting milestones is purchasing a stethoscope. In addition to serving as a critical tool, the stethoscope is also a symbol signifying that the nursing student has taken a leap forward in their education and is ready to learn how to assess patients. Like a …
June 9, 2021 The U.S. Department of Health and Human Services Office of Civil Rights (OCR) is sharing the following alerts from the White House and Cybersecurity and Infrastructure Security Agency (CISA). Organizations are encouraged to review the information below and take appropriate actions. White House Memo: What We Urge …
Incontinence is a common issue for many of our residents. In fact, almost 50% of residents in a nursing home present with some type of incontinence. This education will discuss urinary incontinence along with the care and treatment that is an integral part of the care certified nursing assistants (CNAs) …
The care area assessment (CAA) process sometimes mistakenly gets lumped under the “required but not critical to resident care” label of regulatory paperwork. While working the CAAs is indeed a mandatory step in the Resident Assessment Instrument (RAI) process for OBRA comprehensive MDS assessments, it’s also a crucial link between …
Question: A resident admitted for skilled care under a Medicare Advantage (MA) plan. The plan did not require a 3-day qualifying hospital stay (QHS) and the resident was hospitalized for observation only. The resident has elected to disenroll in the MA plan and revert back to Original Medicare. Is this …
Disparities & Culturally Competent Care: Fostering Cultural Competence This section includes a collection of assessment tools, educational and learning materials, research articles and resources that are curated to help medical professionals and institutions provide culturally competent care and reduce health disparities. https://www.idsociety.org/covid-19-real-time-learning-network/Disparities-culturally-competent-care/ The Cultural Awareness Video Series: From Action to Change offers …
AAPACN’s latest set of tools provides nurse leaders with guidance on how to best utilize the pharmacy’s services and expertise and assists nurse leaders to collaborate with the pharmacist and maximize his or her expertise to benefit resident care outcomes. Access the Maximizing Your Pharmacy’s Benefits Tool here. For permission …
MDS item O0100 (Special Treatments, Procedures, and Programs) has 12 sections with two columns (24 total subitems) that identify specific services the resident received either while not a resident (column 1) or while a resident (column 2) during the 14-day lookback period. These O0100 items play a significant role in two …
